Changes in the Charity Commission account process – what you need to know

Hazra Patel, 12 January 2024

Placeholder image

In July last year, the Charity Commission introduced a new account log in process. Under this new system, all trustees and charity contacts are required to set up their own Charity Commission account. Previously, there was one username and password which was shared between all users.

Steps you need to take

All charity trustees and contacts should have already had emails and reminders from the Charity Commission to set up their new accounts.

However, if you haven’t already set up your account and are due to file accounts with the Charity Commission this month (i.e. 31 March 2023 year ends), it’s crucial that your account is set up and running well in advance of the filing deadline on 31 January 2024 to avoid any issues / filing delays.

Setting up your account

For those listed as charity contacts and trustees, the Charity Commission would’ve sent a unique link via email ( last year. If you’ve received this email, all you’ll have to do is follow the instructions provided in the email. This process is relatively simple and should take around 3 minutes to set up.

Once the account is set up, you’ll be able to access the ‘User Administration’ tab and add other users including third parties like accountants who may file your annual return and accounts.

If you haven’t received the unique link, we would recommend contacting the Charity Commission to set up your account. They are available via:

How we can help

We are here to offer our professional guidance and help with any issues regarding the above change. To discuss this further or to pose any further queries about this, please get in touch with Director, Hazra Patel (