At Lubbock Fine, our dedication to delivering exceptional client experiences is unwavering. We continue to use the Net Promoter Score (NPS) system to assess our performance and gain valuable client feedback.
NPS gauges how likely our clients are to recommend our services to others, and the resulting scores (subtracting the percentage of Detractors from Promoters) can range anywhere from minus 100 to plus 100.
We're pleased to share a significant milestone in our ongoing vision to “redefine exceptional”. We’re proud to report that our current NPS score is +74, ranking us as Excellent (source: Bain & Company).
This score is indicative of our extraordinary focus not just on technical expertise, but also attention to detail that emerges from the dedication and hard work of our skilled team.
But no resting on our laurels. Sustaining a high NPS score demands continuous effort and attentiveness to our clients' requirements in the year ahead, ensuring excellence is delivered in every interaction.
Robert Morley, Chief Operating Officer adds “We are immensely proud of this 2024 NPS score on our mission to transform business performance by constantly exceeding the expectations of our clients, our people, and our communities, all of course enabled by our simply amazing team.”
