Client satisfaction surveys allow firms to review their performance and gather feedback. These valuable insights enable a process of continuous improvement in service provision.
At Lubbock Fine, we are committed to providing the best possible client experience, and we use the Net Promoter Score (NPS) as a key indicator of our success in achieving that goal.
NPS scores ranges from minus 100 to plus 100. We are proud to report that our current NPS score is +78, ranking us as excellent by industry standards (source: Bain & Company).
This score reflects the high level of client focus, technical excellence and attention to detail we provide, arising from the dedication and hard work of our talented team members.
However, we are not resting on our laurels. We know that maintaining a high NPS score requires constant effort and attention to our clients’ needs, and delivering excellence in every interaction.
Robert Morley, Chief Operating Officer commented “It’s a brilliant achievement! I want to take this opportunity to acknowledge the hard work, perseverance and diligence of all our team members which has enabled such a remarkable result. This NPS score recognises the firm’s commitment to excellence and our unwavering focus on meeting the needs and expectations of our clients, as we continue to redefine exceptional.”