At Lubbock Fine, we remain dedicated to delivering outstanding client experiences. Each year, our Net Promoter Score (NPS) survey provides us with an important benchmark - measuring not only satisfaction but also the strength of trust and loyalty our clients place in us.
The NPS framework asks a simple but powerful question: “How likely are you to recommend us to a friend or colleague?” Responses are then translated into a score ranging from –100 to +100, offering a globally recognised measure of client advocacy.
This year, we are proud to share that our NPS score is +70, placing us firmly in the "Excellent” bracket (source: Bain & Company). This reflects the unwavering dedication of our teams, whose technical expertise, responsiveness, and attention to detail continue to set us apart.
While we are proud of this achievement, we know excellence is not a destination but a continual pursuit. Sustaining a high NPS score means listening carefully, acting on feedback, and challenging ourselves to deliver even greater value in the year ahead.
Robert Morley, Chief Operating Officer, comments:“We are delighted with this year’s result, which demonstrates the trust our clients place in us. Our focus remains on strengthening these relationships, adapting to our clients’ needs, and ensuring we continue to deliver exceptional service at every opportunity.”
